Returns, Exchanges and Repairs
RETURNS
If you have problems, please contact our customer care from Monday to Friday (10am to 05pm).
Return/refund/exchage acceptance conditions
Shipping returned merchandise
Once you obtain the return authorization number please fill the return/exchange slip that you find on the back of the original invoice - if you no longer have it you can download it here.
Enclose all original documentation with the package and ship by FEDEX/UPS priority to:
FOR RETURNS FROM THE UNITED STATES:
YOU NEED TO PROVIDE THE FORWARDER WITH 3 COPIES OF A PRO-FORMA INVOICE. THE PRO-FORMA INVOICE WILL BE SENT TO YOU WITH THE AUTHORIZATION NUMBER OR YOU CAN REQUEST IT AT customer.care@betonyvernon.com.
Returns must be shipped using reliable and secure shipping carriers such as UPS or FEDEX. We strongly recommend that you INSURE your shipment, as B.V. Di Betony Vernon & C. sas will not accept responsibility for merchandise lost in transit.
Shipping costs for returns and any customs duties will only be reimbursed if the merchandise is defective.
EXCHANGES
If you require a replacement, please include all the necessary details, such as the product description, style number, size, and color (for feathers, diamonds, wood etc) where applicable.
Refunds
Only the cost of the item will be reimbursed. Shipping expenses and duties cannot be reimbursed and will be deducted from the total amount paid at purchase - the sum will be credited on the credit card used for purchase within 30 days of cancellation.
As soon as your returned item is received, we will process your request and contact you. Replacement items held in stock will be dispatched within seven working days. If the replacement items you choose are not in our stock and need to be produced, the standard shipping time is estimated from 1 to 4 weeks after receipt.
REPAIRS
In order to request returns for repair you must obtain a repair confirmation number from customer service by writing to customer.care@betonyvernon.com specifying "℅ Repair" as the subject of the email and stating in the text the item name and description, the date of purchase and the kind of repair required. If possible, please attach a picture of the damaged item. Within 3 working days you will receive a confirmation email to inform you if the repair is possible, how much it will cost and all the necessary details for shipping.
If you have any problems, please contact our customer care from Monday to Friday (10am to 05pm).
Shipping merchandise for repair
Once you obtain the repair confirmation number please fill the repair slip you can download here.
Enclose all original documentation with the package and ship by FEDEX/UPS priority to:
FOR REPAIRS FROM THE UNITED STATES:
YOU NEED TO PROVIDE THE FORWARDER WITH 3 COPIES OF A PRO-FORMA INVOICE. THE PRO-FORMA INVOICE WILL BE SENT TO YOU WITH THE AUTHORIZATION NUMBER OR YOU CAN REQUEST IT AT customer.care@betonyvernon.com.
Items must be shipped using reliable and secure shipping carriers such as UPS or FEDEX. B.V. Di Betony Vernon & C. sas will not accept responsibility for merchandise lost in transit.
Please make sure that the items shipped are well protected and packaged safely.
Please note that we do not refund postage and you must ensure that all shipping/postage/duty costs are prepaid.
